Jurisdiction: Your contract and any disputes are governed exclusively by Mexican Law.
Confirmation: A contract exists once we receive your deposit and send a confirmation invoice.
Late Payments: If the balance is not paid by the due date, we will send a reminder. If payment is not received within 7 days of that reminder, your booking will be considered cancelled by you, and standard cancellation charges will apply.
Pricing & Errors: We reserve the right to correct obvious errors in pricing (e.g., technical glitches or “typos”). If an obvious error occurs, we may cancel your booking and provide a full refund.
Group Tours:
> 60 days before departure: 20% non-refundable deposit required. Balance due 60 days before start.
< 60 days before departure: Full payment required at booking.
Private Tours: 50% non-refundable deposit required to guarantee departure. Balance due before the start date.
Cancellations by us: If we cancel due to low participation (minimum 6 people), you receive a 100% refund.
Cancellations by You: Notification must be sent in writing via email to [email protected].
More than 60 days: Deposit retained as credit for 1 year toward a future trip operated by Lupita Overland.
59 to 31 days: 50% of the total tour cost is forfeited.
30 days or less: 100% of the total tour cost is forfeited.
Transfers: Transfers to another tour requested 60+ days before departure incur a $50 USD fee plus non-recoverable costs. Within 60 days, cancellation fees apply. Transfers are only permitted between tours operated by Lupita Overland.
Note: Extra services (pre/post-hotels) and flights are non-refundable. No refunds are given for unused sections once the tour has started.
Itineraries: These are “statements of intention.” We reserve the right to modify routes due to weather, road conditions, or safety (Force Majeure).
Emergency Costs: If a route must be changed (e.g., border closures or safety risks), any additional costs for emergency transport, such as flights to bypass an area, will be the responsibility of the traveller.
Travel Insurance: Mandatory. You must provide your policy number and 24-hour emergency contact details on Day 1. Without these, you will not be permitted to join the trip, and no refund will be provided.
Health & Fitness: You must declare medical conditions at booking. We may request a doctor’s assessment if we believe a condition may affect your safety. Failure to provide this may result in cancellation without a refund.
Code of Conduct: We travel as a community. Respecting local laws, crew instructions, and fellow travellers is a condition of booking. We maintain a zero-tolerance policy for illegal drugs, sexual harassment, or behaviour that jeopardises group safety or harmony. Our crew reserves the right to remove any traveller who violates these standards; in such cases, no refund is issued, and all return travel costs are the traveller’s responsibility.
Safety Waivers: Certain activities are provided by local partners or involve inherent risks. You may be required to sign a safety waiver provided by the local operator or by Lupita Overland Adventures before participating. If you choose not to sign, participation may be denied without a refund for that specific activity.
Documents: You are responsible for valid passports (6 months+ validity), visas, and health requirements.
Standard of Care: We promise to provide tour arrangements with reasonable skill and care.
Personal Possessions: We accept no liability for loss or damage to personal belongings (electronics, jewellery, cash) left in our vehicles or at accommodations. These are carried at your own risk.
Liability Cap: For non-injury claims, our liability is limited to a maximum of the price of the tour.
Marketing Consent: By joining the tour, you consent to our crew taking photographs or video footage of you for use in our publicity, social media, and marketing materials.
If you have an issue, inform your Tour Leader immediately so we can attempt to resolve it. If unresolved, email [email protected] within 30 days of the trip ending.
